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Legal notice

atraveo GmbH | TUI GROUP
Parsevalstraße 7a
40468 Düsseldorf

Managing Directors: Stephanie Schulze zur Wiesch · Matthias Gieschen

Court of Registry: Amtsgericht (district court) Düsseldorf
Company registration number: HRB 44653

Tax identification number: DE224944808

Consumer Dispute Resolution / OS Platform
The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. atraveo GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Therefore, the OS platform cannot be used by our customers. 

Bank account details:

Postbank Dortmund
Account number 820023464
Bank/ sort code 44010046
IBAN DE95440100460820023464
Account holder atraveo GmbH



Get in touch with atraveo. You can personally reach us online, via e-mail and by phone.

Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations:

view the contact form and the FAQs

customerservice@atraveo.com  |  around the clock on all weekdays

Phone 0049.211.668878130  |  Mon-Fri 8 a.m. to 5 p.m., Sat 8 a.m. to 12 a.m. (Greenwich Mean Time)


atraveo cannot be reached by telephone on the following bank holidays: Good Friday, Easter, 1 May, Pentecost, Ascension Day, Corpus Christi, 3 October, All Saints' Day, Christmas and New Year's Day. We can be reached from 8 a.m. to 12 a.m. (Greenwich Mean Time) on Christmas Eve and New Year's Eve. Emails and enquiries submitted via the contact form will, however, be processed around the clock, including on bank holidays.

You’d like to rent out holiday homes and apartments, or have questions about the provider’s model? Contact our rental service:

view the page for property owners with registration form and login


Phone 0049.211.668878137  |  Mon-Fri 8 a.m. to 5 p.m. (Greenwich Mean Time)

Holiday home agencies can reach the product development service via productpartner@atraveo.com.



Do you operate a travel portal or similar internet sites with travel interested viewer? Then atraveo is your partner to help optimise the generated traffic on your web presence.

view the partners' page with registration form and login


Phone 0049.211.668878108  |  Mon-Fri 8 a.m. to 4 p.m. (Greenwich Mean Time)



Press enquiries are handled by our marketing team:

view the press section  |  Press releases  |  Logos and photos


Phone 0049.211.668878130  |  Mon-Fri 8 a.m. to 4 p.m. (Greenwich Mean Time)

Make your professional goals a reality with atraveo, a company of the TUI GROUP.

view our job vacancies


Phone 0049.211.668878.655 or 0049.211.668878.656
Mon-Fri 8 a.m. to 4 p.m. (Greenwich Mean Time)