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Search and availability

How can I find a holiday home?

In the search enter your travel destination, the desired travel date and duration as well as best with the number of people you are intending to travel with. In a third search step you can also state whether you want to take one a pet. Should you desire certain facilities or furnishings such as a dish washer or pool then this can also be included within your search. Now click on “Show offers” and we will compile a list of available holiday homes. This may take a couple of seconds.<br></br> In order to simplify price comparison the list contains the prices that were calculated for your specific search constellation: Travel date and duration, number of people and even a surcharge for the dog are included as far as possible. Naturally the result list only has the most important details to each offer. To find out more make use of the preview or click on “Details” to get to the property presentation.

Are the offered holiday accommodations free?

When you select a travel date and period with your search then the offered accommodation is automatically checked in respect to availability so that only free properties are shown in the result list. Basis for this is the occupation calendar which the provider keeps updated all the time. In order to provide additional assurance the availability is verified at the time of the booking with the provider. Should contrary to expectation the accommodation not be free anymore then we will provide you with alternatives.

What is a Liquid Search?

With Liquid Search, our new search technology, you can easily and simply find suitable offers. We have the entire search process on one page combined with all the relevant service information: For example if one is searching for offers in a region then on the new Google map you will be able to see where the interesting holiday destinations are located and what their names are. With the integrated calendar you can easily see what demand you can expect in your holiday region: For every week in the season we make a demand forecast and also show how many offered accommodation are presently still available. Those who are flexible can opt for another date will lower demand and possibly make massive savings. And finally for each region we recommend popular search criteria.

Furnishings of holiday homes

What does the "What you see is what you get" guarantee entail?

atraveo guarantees over and beyond its legal obligation that: "What you see is what you get". The descriptions of all accommodation on offer will correspond to the facts in their essential details. All cooperating providers committed to this principle with atraveo prior to the start of the collaboration. Furthermore, the booking confirmation establishes clear contractual conditions for the travel guest. If there are, however, grounds for a complaint and the provider of a property does not resolve the problem, you can contact atraveo. We will investigate the matter quickly and in a non-bureaucratic way

Terms of the guarantee:

If you discover a problem on site during your stay, you are to notify the provider of the property or the provider’s local representative about it immediately to give him the possibility of remedying it. In rare cases, there may be a possibility of alternative accommodation. If the complaint is not dealt with on site, you should contact the provider in writing, no later than two weeks after you return from your holiday. Please include supporting documents, if possible. Alternatively, you can also send the complaint to atraveo, and we will then forward it to the provider. If the provider does not respond within a period of six weeks from receipt of the complaint or if no agreement can be reached with the provider within eight weeks, atraveo will undertake a mediation attempt, e.g., through a settlement proposal. Should this also be unsuccessful, atraveo will step in if your claim is considered justified and you will assign your claim against the provider to atraveo, in return.

Limitation: Regardless of any possible contractual or legal claim against the provider of the holiday accommodation, this guarantee applies solely to the accommodation service itself and excludes replacements for the arrival and departure or so-called lost enjoyment of the holiday. The guarantee is limited to the amount of the rental or travel price that has actually been paid and, where appropriate, the additional costs. A refund for deviations from the description of the accommodation due to cases of force majeure (for example storms, fire), is excluded.

How many people can stay in a house?

With accommodations a maximum occupation is given. More than the given number of persons is not permitted to rent the property. This also includes babies and small children. Any occupation which goes beyond this must always be enquired about in advance. Please state in the booking order the number of travellers, their age as well as names. Please provide these details in your booking request. Please note excess occupation may incur further charges. Please note that over-occupancy is not possible in Croatia for legal reasons and therefore cannot be requested.

Is there a cot or high chair available?

Please check the property description for information on this. If there is no information on this then generally this means there is no cot/high chair. However, we will gladly in conjunction with your booking request ask the respective provider if a cot/high chair can be provided.

Is Internet/WLAN available?

Please refer to the property description to see whether a connection is available. If Internet or WLAN is advertised, its use is only intended for holiday purposes and it is usually not suitable for business utilisation. The data usage may be limited. Similarly, it may be the case that constant availability will not always be guaranteed. A WLAN connection normally means that coverage extends to most of the rooms of the property. Depending on the size, construction style, and location of the holiday accommodation, it cannot, however, be guaranteed throughout the whole house and garden.

Are pets permitted?

Dog, cat, mouse: Whether and how many pets are permitted – usually one, sometimes several – varies from house to house and is specified in the relevant property presentation. A request must be made at the time of booking if you wish to bring along more animals than the specified number. Please click on “Continue with booking” in the property presentation and enter the number of pets. Requests must also be made in individual cases for just one pet. The owner wants to ensure that his/her property is suitable for you and your pet. There may be a surcharge for bringing your pet along. Tip: Enter whether you are bringing a pet along when you conduct a search. Only suitable holiday accommodation will then be displayed in the results list.

Does the holiday home have a TV?

Every house has different furnishings and facilities. The property description will state if there is a TV. Here you will also find out if there is satellite or cable television. Please note that the availability of satellite or cable television does not mean you will receive English language programs.

When is the pool opened?

In the property description you will find information on the seasonal pool opening times. Should you not find any details then this provides you with an orientation: In the Mediterranean countries the pools are generally open from the beginning of June until mid/end of September and in Central Europe are available between July and August. Please note that the stated dates for the start and end of the season can move depending on the weather.

Who takes care of final cleaning?

As far as there is no information on final cleaning in the property description the guests are required to do it. If the final cleaning is included in the scope of service or has been additionally booked then the accommodation must just be left clean-swept.

Do I have to bring bed linen and towels?

It is stated in the property description if bed linen and towels are included in the rental price or have to be additionally booked. In case there is no information then one must bring bed linen and towels.

What needs to be considered in respect to the heating and air conditioning?

Whether the accommodation provides a heating or air conditioning can be found in the respective property description. If the use incurs additional costs then this will be stated in the price information. Please note that in some countries there are statutory restrictions in respect to heating periods.

How are the provided distances measured?

In order to provide you with an orientation most of the property descriptions have information on distance for example how far the next beach is. Please note that the provided distance information is linear distances which is very an estimation.
Please also include the shown map with each property into your travel plans.

When is it possible to arrive and depart?

Arrival is often only possible on certain weekdays, e.g., on Fridays or Saturdays. The possible arrival days for the accommodation are marked in the occupancy calendar. Click on the desired arrival day and the respective rental / travel price will be calculated (depending on availability). Other arrival days are possible during the off-peak season, but an enquiry must be made with the booking. For this, please click on “Continue with booking” and enter the desired travel date and duration of the stay.

In order to avoid vacancies, many owners have specified a minimum rental period, e.g., 3 nights or also a week. This information can be found below the occupancy calendar. If you select a shorter period, e.g, because you may want to depart earlier, you will still be charged the price for the minimum rental period. If you are planning to arrive later than you have booked, please inform our customer service so that the owner does not have to wait for you unnecessarily.

Can I make special requests with my booking?

Please check your property description whether an accommodation offers extras. Often they can be booked as an added service. Special requests like for example which floor the holiday apartment is supposed to be on we will gladly enquire in conjunction with your booking request. Just enter your wish in the field “Notice to the customer service” and we will pass it on to the respective provider. Please note that special requests will often only be noted as a non binding customer request.

Prices and additional charges

What does the Best Price Guarantee mean?

We guarantee the best prices: Nowhere else will you find cheaper prices than with atraveo. This guarantee applies to all accommodation on offer and all travel dates. Should you, however, find a holiday domicile at a cheaper price somewhere else within seven days of booking, we will refund you the difference! Fairness must apply: The comparative offer must be publicly advertised, for example on a website or in a catalogue, and the property must have actually been available at this price. In cases of doubt, a concrete offer from the provider is to be presented. Mandatory additional costs are to be included in the comparison. And, of course, the comparative offer must concur with ours in terms of the travel period, number of people, etc. Simply send us the offer as well as proof of availability to customerservice@atraveo.com and we will refund you the difference.

How is the total price calculated?

Please select above the property description your travel date, desired duration as well as number of travellers and if applicable pets you would like to take with you. Generally the total price is then automatically calculated. Here it will be stated which services are inclusive or already have been included. Whether additional services such as bed linen or final cleaning have to be booked will also be stated. Tip: With your search enter the desired travel date, duration and number of travellers as well as whether you want to take any pets. This way you are provided with calculated total prices in the result list making it easier for you to compare.

Which additional services can be booked?

In the property description you will be able to find which are already included in the rental price, which services have to be booked in advance and which additional charges have to be paid on arrival. If these have to be booked in advance then you can enter these with your booking.

Do I incur additional costs if I take my pet with me?

Whether additional costs are incurred for taking a pet please check the price information. Further details on taking pets can be found under "Can a pet be taken?"

Do I have to pay visitor tax?

Whether a visitor tax is payable on arrival will be determined in the municipality statute at the holiday destination. As far as we know we will make a reference to it in the property description. Please note that the amount of visitor tax can be changed by the local authorities without prior warning.

Must I provide a caution as deposit and how do I get it back?

Some providers request a caution as a security against damages potentially caused by guests or for additional charges. Whether a caution has to be provided and what amount that may is stated in the respective property presentation. In most cases the caution is payable in local currency in cash on arrival. In individual cases it is also possible to provide the caution via credit card. Should the caution have already been paid with the invoice then this is transferred to the owner. The owner is always responsible for the reimbursement of the caution. As far as the repayment of the caution is done via bank transfer by the owner then please before departure give them your bank details comprising of IBAN and BIC.

Booking and payment terms

What are atraveo’s payment terms?

The types and terms of payments are dependent on the chosen property, the period between the booking and arrival, country where the customer resides and a number of other factors. Specific details are stated in the booking. Here you will also be able to see if a transaction fee has been added (for example payment with credit card). General information on payments types and terms can be taken from our contractual terms and conditions. Should you have any doubts then don’t hesitate to contact our customer service.

How are customer payments secured? Do I get a refund security notice?

The protection of customers’ money is a top priority for us. If you opt for accommodation from our range provided by a tour operator, you will receive a risk coverage certificate along with your booking confirmation, or equivalent evidence with which the tour operator documents that he has safeguarded the customers’ money against the event of insolvency, in accordance with the statutory provisions. For details regarding this, please refer to the information in the section on payment methods in the booking request.

In addition to tour operators, atraveo also cooperates with holiday home agencies, holiday park operators and numerous private owners from all over Europe in order to provide you with as wide a variety of holiday accommodation as possible. Usually, these providers are not legally obliged to formally safeguard customers’ money. So that you can go on holiday in a reassured frame of mind, we check all tour operators, local partners and private owners thoroughly on performance and reliability before their properties are added to the atraveo range. As a general rule, you can conveniently pay your travel or rental price to atraveo, and we will take over the administration with the respective provider for you.

How does the online booking proceed?

After you have sent your booking request you will receive a query number on the next page. Your booking is processed by our customer service and coordinated with the provider. As soon as we receive a response we will get back to you via email. You are only bound for 48 hours by the booking and afterwards are able to withdraw by sending an email (of course only as far as your booking has not been confirmed). Longer periods apply for bookings with special requests and conditions e.g. additional occupation or pets on request. Should contrary to expectations your booking not be confirmed then we will send you an alternative offer.

Is it possible to get the holiday address in advance?

In the map of the respective property description we generally show the exact location of the accommodation which is highlighted with a red house. In exceptional cases not the location of the accommodation but that of the holiday resort is shown (red dot). In such instances we are adhering to the express wish of the respective owner who has asked for discretion. In any case you will receive the holiday home address with your travel documents between 10 to 14 days before departure.

Can I cancel my booking?

You can cancel your booking at any time. The easiest way is via the contact form. The amount of the cancellation fee shall be graded pursuant to the provider's General Terms and Conditions according to the time of cancellation. Should you unexpectedly not be able to arrive, please let us know as soon as possible, even if this is only a few days before start of the trip. Please contact our customer service if you have any questions.

To contact form

Arrival/Departure and travel documents

When and how do I receive my travel documents?

After the total rental price has been received the travel documents will be prepared for dispatch. Normally the travel documents will arrive 10 to 14 days before departure via email or post.

How am I going to get the keys?

There will be information on the key handover in your travel documents. On presentation of the rental voucher you will receive the keys for the booked accommodation on arrival.

Who is my contact person on arrival?

You will be able to find the contact details of the contact person locally in your travel documents.

Where can I find information on passport, exchange and health regulations?

Travel, safety, entry, health and visa information are available on the website of the German Foreign Ministry: www.auswaertiges-amt.de. If you are not able to find the necessary information then please contact your embassy.

What times is it possible to arrive and depart?

Generally you can arrive between 3 and 6 p.m. Generally it is necessary to enquire with the provider if a later arrival time is possible. Please also note that you will have to leave your accommodation at the latest by 10 a.m. You will be able to find the detailed arrival and departure times in your travel documents. If you already know at the time of booking that you are going to arrive particularly early or leave late then please let us know under "Notice to the customer service". We will gladly ask the provider in regards to your differing arrival time.

General and worth knowing

Who is atraveo?

atraveo is the big holiday-home market on the Internet with more than 300,000 holiday homes and apartments in Europe and around the entire world. Along with its large range, the outstanding features of the integrated mediation service include verified customer reviews and a general best price guarantee. atraveo markets internationally – via its own brands, atraveo and TUIvillas.com, as well as in cooperation with leading travel portals. The company is the developer and operator of its own booking engine, the IBE5, and offers a customer service in ten languages. atraveo was founded in 1997 and is part of the TUI GROUP.

How can I find a holiday home?

In the search enter your travel destination, the desired travel date and duration as well as best with the number of people you are intending to travel with. In a third search step you can also state whether you want to take one a pet. Should you desire certain facilities or furnishings such as a dish washer or pool then this can also be included within your search. Now click on “Show offers” and we will compile a list of available holiday homes. This may take a couple of seconds.<br></br> In order to simplify price comparison the list contains the prices that were calculated for your specific search constellation: Travel date and duration, number of people and even a surcharge for the dog are included as far as possible. Naturally the result list only has the most important details to each offer. To find out more make use of the preview or click on “Details” to get to the property presentation.

How does the booking work?

Have you found a holiday home for your vacation? Then in the property description click on “Continue to book”. Now the booking order will appear where you select if required the travel date and number of people so that the price can be calculated and displayed. Please fill out the fields in the booking form and don’t forget to state the names and ages of fellow travellers (also for babies and small children). Depending on the chosen holiday home you may be able to book additional services (for example bed linen), take out a travel insurance as well as determine the method of payment. Finally please read and accept the terms and conditions of both the provider and atraveo and then click on “Binding booking” to conclude the booking. Should you have selected credit card as the payment method then you will be asked for your credit card details. For your own security this is done in a separate booking step. On the subsequent page you are shown a summary of your booking that you can print off or save. Now the booking is processed by atraveo. As soon as the booking can be confirmed you will receive an email with further information. Please note we don’t process booking via the phone.

What does the "What you see is what you get" guarantee entail?

atraveo guarantees over and beyond its legal obligation that: "What you see is what you get". The descriptions of all accommodation on offer will correspond to the facts in their essential details. All cooperating providers committed to this principle with atraveo prior to the start of the collaboration. Furthermore, the booking confirmation establishes clear contractual conditions for the travel guest. If there are, however, grounds for a complaint and the provider of a property does not resolve the problem, you can contact atraveo. We will investigate the matter quickly and in a non-bureaucratic way

Terms of the guarantee:

If you discover a problem on site during your stay, you are to notify the provider of the property or the provider’s local representative about it immediately to give him the possibility of remedying it. In rare cases, there may be a possibility of alternative accommodation. If the complaint is not dealt with on site, you should contact the provider in writing, no later than two weeks after you return from your holiday. Please include supporting documents, if possible. Alternatively, you can also send the complaint to atraveo, and we will then forward it to the provider. If the provider does not respond within a period of six weeks from receipt of the complaint or if no agreement can be reached with the provider within eight weeks, atraveo will undertake a mediation attempt, e.g., through a settlement proposal. Should this also be unsuccessful, atraveo will step in if your claim is considered justified and you will assign your claim against the provider to atraveo, in return.

Limitation: Regardless of any possible contractual or legal claim against the provider of the holiday accommodation, this guarantee applies solely to the accommodation service itself and excludes replacements for the arrival and departure or so-called lost enjoyment of the holiday. The guarantee is limited to the amount of the rental or travel price that has actually been paid and, where appropriate, the additional costs. A refund for deviations from the description of the accommodation due to cases of force majeure (for example storms, fire), is excluded.

What does the Best Price Guarantee mean?

We guarantee the best prices: Nowhere else will you find cheaper prices than with atraveo. This guarantee applies to all accommodation on offer and all travel dates. Should you, however, find a holiday domicile at a cheaper price somewhere else within seven days of booking, we will refund you the difference! Fairness must apply: The comparative offer must be publicly advertised, for example on a website or in a catalogue, and the property must have actually been available at this price. In cases of doubt, a concrete offer from the provider is to be presented. Mandatory additional costs are to be included in the comparison. And, of course, the comparative offer must concur with ours in terms of the travel period, number of people, etc. Simply send us the offer as well as proof of availability to customerservice@atraveo.com and we will refund you the difference.

How can I give a review?

Do you know the offered accommodation from your own experience because you were a guest there? Then you can rate the accommodation. For this you need to click on “Rate this property” in the property description and fill out the respective fields. You can also only provide a review for the town/resort you stayed in, totally independent from the actual accommodation. For this select via our search the country, region and start the search. Click in the result list on the tab above the respective town/resort. Here you can enter your review for the town/resort. Of course you are only permitted to make statements which are true and can be verified. No changes will be made prior to us contacting you and the review is displayed unaltered online.

For owners: Can I advertise my holiday home on atraveo?

Do you have holiday apartments or houses and would like to achieve higher occupancy rates and reach more customers? You still want to retain control of renting and not enter any restricting obligations? With atraveo, the large holiday home market on the internet, you will present your holiday domiciles across Europe. We will take over the active mediation and marketing - without any risk for you as the product partner.

Further information

Ask our customer service

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You can also send us an email: customerservice@atraveo.com

Or call us on 020.35298455 (from the UK only) or 0049.211.668878130. You can reach us via phone Mondays to Fridays from 8 a.m. to 5 p.m. as well as on Saturdays from 8 a.m. to 12 a.m. (Greenwich Mean Time). You can call us today until 5 p.m..

E-mails and requests sent via the form are processed around the clock, including at the weekend and on public holidays.