Here you
find the FAQs for the migration to the new owner portal as part of the merger
of e-domizil AG and Interhome (HHD AG).
Background
Why is
this merger happening?
Earlier
this year Interhome, one of Europe's leading holiday home specialists with over
60 years of experience, also became part of the HomeToGo Group. By combining
the businesses of e-domizil and Interhome, we will deliver greater value to
owners through a broader offering, unified technology, and what is most
important personal service.
Who is
Interhome?
Interhome
(HHD AG) has been renting out privately owned holiday homes and apartments
since 1965, starting in Switzerland. Today, Interhome is one of Europe’s
leading providers of self-catering holiday accommodation. Homeowners, guests,
and partners benefit from Interhome’s strong international distribution network,
ensuring excellent service and industry-leading occupancy rates.
Will the
atraveo brand continue?
Yes. The
brand will continue as atraveo by Interhome, combining everything you already
know with stronger systems and a broader reach.
What
happens to e-domizil?
The
e-domizil brand will also remain as a customer-facing booking portal and will
continue to be one of the many channels through which you receive bookings.
Our
cooperation
What does the change mean for me as a host?
Nothing
changes for you — your hosting model stays the same. Interhome (HHD AG) simply
becomes your new partner, and you’ll keep operating under your current
conditions. If you ever wish to discover other Interhome's full commercial
models or services, that’s completely up to you.
Do
contractual conditions change?
No. Our
cooperation continues under the same conditions. The general terms and
conditions you accepted with e-domizil remain valid. Only the name of your
contractual partner changes from “e-domizil AG” to “Interhome (HHD AG)”.
Do I
have to pay more now?
No, your
conditions remain unchanged. Only the name of the contractual partner changes.
Can I
still use my property for myself?
Yes, of
course. You can still use your holiday home yourself or rent it out elsewhere.
Just make sure your calendar is up to date to avoid double bookings.
Can I
still rent out to regulars and other portals?
Yes. You
may continue using other rental channels as before. Please only ensure that
your calendar is up to date to prevent overlaps.
Who can
I contact if I have any questions?
You can
continue to use the service contacts you already know. Additionally, extended
service hours are now available including a 24/7 support even on the weekends.
Can I
make use of Interhome's local offices?
You may now
reach Interhome-trained agents when contacting the owner service, but services
of local Interhome offices (key handover, cleaning, etc.) for now are not
available unless you join Interhome’s full-service model. If you are
interested, just give us a call or write an email.
Will
someone from Interhome inspect my property?
No. As
before, you manage your holiday home yourself through the Home Owner Portal.
Account
Migration
Why is
my account being migrated?
To give you
access to Interhome's more powerful and reliable booking and distribution
technology, we have moved your account to the Interhome Home Owner Portal. From
now on, we will focus 100% on further developing the Interhome system. This
will enable us to offer you, as a homeowner, a more powerful and future-proof
system.
Where do
I log in in the future?
Your new
login page is:
https://new.myhome.interhome.group/login
We
recommend bookmarking this page for quick access.
Please also
note that two-factor authentication (2FA) is enabled by default for your
security. This means that you will receive an additional confirmation code by
email, which you have to enter after entering your owner ID and password. It is
also possible to fast-track the login process by setting up a passkey. You can
find more information here:
https://new.myhome.interhome.group/guide
How do I
activate my new account?
You
received an email with instructions. If you have not logged in since the data
transfer, you must activate your migrated account once:
· Click the activation link in the
email,
or
· Visit the login page → click
“Activate account” → enter your new Interhome owner number
You will
then be asked to set a new password. For security reasons, your old password
could not be transferred.
Which
data was transferred to the new system?
The
following has been fully migrated:
· all properties
· all guest ratings
· all currently stored prices
· all availability data
· all active technical connections
(iCal/import/interfaces)
Bookings
will appear as follows:
· from 10 December: new bookings
· from February: active bookings and
past bookings
Access to
the old atraveo by e-domizil system will remain active in parallel until all
bookings have been fully migrated, in case you need to check them. You can
login here: with your former atraveo owner
number and password. However please note that it will not be possible to make
modifications to your properties in the old owner portal.
Is my
iCal connection still working?
If you use
iCal links, you will find the import and export links in the booking calendar
for each holiday home.
Under ‘Imported
Calendar (ICS)’, you will see the links that we have saved for calendar import
in the Interhome owner portal. Ical links that you had stored with atraveo by
e-domizil have been transferred and bundled under the name ‘inventory.atraveo’.
Under ‘Export
this calendar (ICS)’, you will also find the export link, which you can use to
export occupancies via Interhome to your own calendar or to the calendars of
your properties on other portals.
Important:
As we have already informed you, it is essential that you replace the previous
atraveo by e-domizil export link with the new Interhome export link!
If you need
changes — for example adding a new iCal link — simply send us an email
including the link to be updated to [email protected] and we’ll take
care of it.
We are
currently working on reintroducing full self-service options to manage iCal
links yourself and will keep you informed.
Is my
Smoobu connection still working?
Your
existing XML vacancy interface or your combined vacancy and price interface has
been transferred to the Interhome system. This means that your data will
continue to be retrieved and updated as usual in future. Immediately after migration,
there may be a temporary downtime for your holiday homes while we activate and
test the new connections. This is to avoid potential double bookings.
If you need
changes — for example updating an endpoint, credentials, or switching to a
different provider — simply send us an email to [email protected] and
we’ll take care of it.
Can I
still access the old home owner login?
You will
still have parallel access to the atraveo by e-domizil system, to check on
active and past bookings if needed. Use this link to log in with your old credentials (former
atraveo by e-domizil owner number and password).
However
from the moment we sent you the activation link for your new account onwards it
will not be possible to make any modifications (including the calendar) to your
properties in the old system. Please use the new login to the Interhome Home Owner Portal
for any modifications.
From 10th
December onwards you will get all new bookings via Interhome and you will see
them in the new Interhome Home Owner Portal.
Active
bookings with a future date of arrival and past bookings will be migrated
during January - after that we will deactivate access to the atraveo by
e-domizil system.
Home
Owner Portal
I can't
login with my owner number?
You have
received a new Interhome owner number to log in to the new Interhome Home Owner
Portal. Please check the activation email for your new number and login
instructions.
Your old
atraveo number is only valid for temporary login to the atraveo by e-domizil system in order to check active and old
bookings that have not yet been migrated.
My (old)
password is not working?
Because of
security regulations, passwords were not transferred.
Follow the
activation instructions in the email we sent you.
If you
already activated your account but still cannot log in, please use “Forgot
password”. If this fails, contact us.
If you try
to log in to the old atraveo by e-domizil system, to check on active or
historic bookings that have not been migrated yet, you have to use your former
atraveo owner number and password instead of the new.
How can
I edit my property presentation?
The most
essential functions for managing your holiday home — such as updating your
calendar — are already available in the new Interhome Home Owner Portal.
For your
convenience and to ensure maximum quality on the various platforms, we will
provide you with a concierge-style support service moving forward. Much of the
modifications you previously had to do yourself will now be handled by our dedicated team for you (such as
changes on texts, images, amenities, prices, etc.). To request any changes,
simply use the request/contact form available in your new Home Owner Portal and
our well trained and experienced concierge team will right away take care of
it. To do this, go to ‘Properties’ in the owner portal, then to ‘Property
profile’ and then to ‘Contact us’.
This
personalized support service not only bridges the gap to any self-service
features you may miss from the atraveo system but also help to raise the
quality and performance of your listing.
So that you
can choose between concierge- and self-service, we will expand the ability for
you to modify your listing directly yourself. We will start with price
management and continue adding further features over the coming months.
Our goal:
Combine Interhome’s robust technology and concierge service with the
flexibility of the atraveo system — creating an even more tailored, powerful
and future-proof platform for managing your holiday home:
· We will roll out the function for
directly maintaining prices, arrival days and minimum rental periods in
mid-January.
· The option to maintain additional
costs yourself is also expected to be implemented in January.
· This will be followed by successive
self-management functions for equipment features, description texts and photos.
How can
I add new images?
To add new
images, you currently need to upload the new images yourself via a web service
of your choice and provide us with a link. To do this, go to ‘Properties’ in
the owner portal, then to ‘Property profile’ and then to ‘Contact us’.
Now
activate the ‘Add images’ option and copy the link to the new images into the
text field below. Our concierge service will then implement the changes for
you.
Please
note: We absolutely need the link to the uploaded images in order to complete
the process.
Full
functionality for independent photo upload and photo management will be
implemented during the first quarter of 2026.
How can
I update my calendar?
Unfortunately,
it is not yet possible to create your own booking as such in the Interhome
occupancy calendar. Instead, please block the relevant period or set it to occupied
as soon as you receive another booking.
· To do this, click on the ‘Bookings’
tab and then on ‘Booking calendar’.
· There, click on ‘Actions’ and then
on ‘Change availability’.
· In the form that opens, enter the
period you want to block.
· Then, under ‘Change availability
to’, select ‘Blocked’ if you want to block the period. You can also release a
blocked period by selecting ‘Available’.
· Finally, click on ‘Continue to
overview’.
Finally,
you will be shown an overview of your changes, which you must confirm by
clicking on ‘Apply changes’.
Important: If you want to mark periods in your
property's calendar as occupied, please make sure that the occupancy ends
BEFORE the first day on which you want to rent out again – i.e. also before
the day on which your previous guests depart.
This
differs from the previous atraveo by e-domizil system, in which an occupancy
was entered up to and including the first day of the new rental period.
Example:
If you have a self-occupancy where guests arrive on 2 February and depart on 9
February, please only block the period from 2 February to 8 February so that
the property can be rented out again from 9 February.
The
pink-coloured
‘external bookings’ in the calendar are occupancy entries taken from the
atraveo by e-domizil calendar – these are either bookings made via atraveo by
e-domizil or periods that you have blocked/occupied yourself. These pink
occupancies cannot currently be adjusted by you. If you would like to release a
blocked period transferred from the atraveo system, please send us a request
via the owner portal and we will make the adjustment as soon as possible.
Calendar
days marked with an exclamation mark also indicate missing prices.
How do I
change or enter new prices?
Your
existing prices have been transferred unchanged from the atraveo by e-domizil
system and are displayed in the Owner Portal. Please note that these are the
purchase prices, which may differ from the sales price depending on the sales
and booking channel and/or due to the insurance now included with every
booking. Additional costs will be billed as before.
You can
submit price updates via the request form in the owner portal. Our service team
will check and apply the changes. This is temporary until self-service
functions for entering prices are introduced in the next weeks.
When
will I see my bookings in the new portal?
· 10 December: new bookings
· from February: active bookings and
past bookings
If you need
to check on active and historic bookings until they are migrated, you can still
access the old atraveo by e-domizil system via https://owner.atraveo.com with your old credentials (former atraveo
owner number and password).
Bookings
Are my
active bookings still valid?
Yes. All
existing bookings remain valid and will be fulfilled as planned.
Guests will
be informed separately about the change of the contractual partner from
e-domizil AG to Interhome (HHD AG).
What
does the booking process look like with Interhome?
The booking
process remains basically unchanged. We will inform you by email about a new
booking, which you will then also find directly in the Interhome Home Owner
Portal. If you receive bookings on request, we will also inform you by email
and you can then confirm the booking in the owner portal.
Please note
that all emails are sent out from an Interhome-email-adress now.
As you are
used to, we will continue to take care of payment processing and communication
with guests until their arrival. We will provide you with the guests' contact
details 28 days before arrival or at the latest upon receipt of the final
payment in the home owner portal. As a new service, we will also send you a
weekly summary of all existing and new bookings by email in case there was a
change (f.e. a new booking, a modification, a cancellation).
How will
I be notified about a new booking / modification / cancelation?
You will
receive an email whenever you receive a new booking or there has been a
modification or cancellation. The email will contain all the essential
information. Further details can be found in the booking overview in the Home
Owner Portal. As an additional service, you will now receive a weekly summary
of all your bookings every Tuesday, provided there have been any changes to at
least one of your bookings (new booking, modification, cancellation), so that
you are always up to date. The respective change will then be highlighted in
this overview. If there is no change to any of your active bookings, the weekly
list will not be sent.
How do I
confirm a booking?
If you are
using the booking on request model, you will receive an email (now from
Interhome) and confirm the booking directly in the owner portal.
How will
I get invoices and payments?
Your rental
income will be transferred seven days before arrival, as usual. In addition,
you can now choose other payment options, e.g. a quarterly or annual payout.
You can review these options in the home owner portal. Please note, however,
that once you change from the “7 days before arrival” payout model to a new
payout model, it will no longer be possible to switch back to the “7 days
before arrival” option.
How will
I get the guest's contact details?
As you are
used to contact details are provided 28 days before arrival — or once full
payment has been received. The contact information will be available in the
home owner portal in your booking overview.
The
rental price on the website is higher than the one I entered? Why?
Every
Interhome booking automatically includes travel cancellation insurance for
guests and - a huge benefit for you - damage insurance for owners, which
explains the slightly higher displayed price. This service incurs no costs for
you.
What are
Interhome's cancellation policies?
There are
no changes to the cancellation policy: if a customer withdraws from the
contract 60 days or less before arrival, you will receive the cancellation fee
charged to the customer minus our markdown, in accordance with our terms and
conditions. The amount of the cancellation fee is based on the customer terms
and conditions underlying each booking, which may vary depending on the sales
channel.
Where
can I find my old bookings?
Active
bookings with a future date of arrival and past bookings will be migrated
during January.
Until then
you can log into the old atraveo by
e-domizil system
with your old credentials (atraveo owner number and password) to check on
active and historic bookings if necessary.
Can I
cancel my existing bookings, when I'm not agreeing with this change?
In any
case, you remain bound to existing bookings in accordance with our terms and
conditions.
You may end
the cooperation for the future, but we strongly advise against it, as this
change brings new and valuable opportunities for the successful marketing of
your holiday home.
Please
contact us if you have concerns — we are happy to discuss options.
Sales
& Distribution
On which
channels will my property be bookable?
Your
holiday home will continue to be marketed through all known relevant channels,
including HomeToGo, Check24, TUI, Booking.com, Airbnb, Holidu and many more. In
addition, the Interhome website offers a new channel with a wide reach, and a
number of new partner channels are being added thanks to the existing Interhome
distribution network. All in all, this means even greater reach for your holiday
home, and from now on via significantly more powerful booking and distribution
technology.
Will my
reviews be transferred and displayed on the website?
Yes, the
reviews for your holiday home, you currently have with atraveo by e-domizil
will also be migrated to the new atraveo by Interhome Home Owner Login.
How can
I find my property on the website?
Your property
will receive a new Interhome property number. You can use this as well as your
former e-domizil number to search for your listings on the Interhome and
e-domizil websites. During migration, temporary delays are possible.
How can
I pause my property?
Please
contact us via email or phone if you wish to pause or repause your property.
Will
guests notice any change?
Guests with
active bookings will be informed separately about the new contractual partner
(Interhome (HHD AG) instead of e-domizil AG). New guests will from now on book
a holiday home marketed as "Interhome" instead of
"e-domizil" - that's the only change.