Legal notice
Wolters Reisen GmbH
Bremer Straße 61, 28816 Stuhr, Germany
Managing Directors: Stephanie Schulze zur Wiesch (CEO), Niels Bartel
Commercial registry: District court of Walsrode HRB 110468
Sales Tax ID: DE116637206
Contact
You can personally reach us online, via e-mail and by phone.
Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations:
view the contact form and the FAQs
customerservice@atraveo.com | around the clock on all weekdays
Phone 0049.211.668878130 | Mon-Fri 8 a.m. to 5 p.m., Sat 8 a.m. to 12 a.m. (Greenwich Mean Time)
The customer service cannot be reached by telephone on the following bank holidays: Good Friday, Easter, 1 May, Pentecost, Ascension Day, Corpus Christi, 3 October, All Saints' Day, Christmas and New Year's Day. Emails and enquiries submitted via the contact form will, however, be processed around the clock, including on bank holidays.
Consumer Dispute Resolution / OS Platform
The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. Wolters Reisen GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Therefore, the OS platform cannot be used by our customers.