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Legal notice

atraveo GmbH

Peter-Müller-Str. 10
40468 Düsseldorf
Deutschland/Germany

Managing Directors: Tom Müller, Torge Petersen
Commercial registry: District court of Düsseldorf HRB 92762
VAT ID number: DE344802489

atraveo is licensee of the trademark TUI.

Contact

If you have any questions about holiday homes and bookings, our customer service will be happy to help:

customerservice@atraveo.com

Phone: +49 (0)211 66 88 78 130 | Mo-Fr 9-17, Sa 9-13 (CET)

Our customerservice cannot be reached by telephone on the following bank holidays:  Good Friday, Easter, 1 May, Pentecost, Ascension Day, Corpus Christi, 3 October, All Saints' Day, Christmas Eve, Christmas and New Year's Day. We can be reached from 8 a.m. to 12 a.m. (Greenwich Mean Time) on New Year's Eve.

 

Property owners

You have holiday homes and are interested in marketing them via atraveo?

Click here to go to the owner page with further information

 

ownerservice@atraveo.com

Phone + 49 (0)211 66 88 78 137  |  Mon-Fri 9 a.m. to 6 p.m. (CET)

Holiday home agencies can reach the product development service via productpartner@atraveo.co.uk.

 

Partners

Do you operate a travel portal or similar internet sites with travel interested viewer? Then atraveo is your partner to help optimise the generated traffic on your web presence.

view the partners' page with registration form and login

partner@atraveo.co.uk

Phone + 49 (0)211 66 88 78 108  |  Mon-Fri 9 a.m. to 5 p.m. (CET)

 

Consumer Dispute Resolution / OS Platform

The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. atraveo GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Therefore, the OS platform cannot be used by our customers.